Are you looking for a great culture where you can be part of a family? Do you love helping others? If you are not afraid to answer a call or engage with new people and your personality helps you relate to others in a way that most can’t, you may be the perfect candidate for our call center role!
We are looking for a patient focused call center representative who thrives on providing the best possible customer service to our patients. This is a full-time position in Springfield with a set work schedule of Monday - Friday 8 AM - 5 PM. This job revolves around multi-tasking, customer service, organization, and phone etiquette. If you’re not comfortable with these things, you won’t be comfortable in this environment.
In addition to this great schedule, you will receive unmatched benefits, including Health, Dental, Vision and Life Insurance, Retirement, Paid Holidays, and Paid Vacation.
You will promptly and professionally process incoming patient calls, assess patient needs, schedule appointments for our five locations, and answer insurance questions.
If what you have read so far has gotten you excited, you are the perfect candidate for this position! Email your resume' to email@example.com
Previous optometry or call center experience preferred but not required. We will train the right person!
Excellent customer service
Prior multi-line phone experience
Proficient and accurate computer skills
Prior medical or vision care insurance experience